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  • What We Do
    • Develop Your Leaders
      • NEW! Lead Through Change
      • 7 Habits of Highly Effective People
        • 7 Habits of Highly Effective People
        • 7 Habits Foundations
        • 7 Habits for Managers
        • 7 Habits Leader Implementation
      • 6 Critical Practices for Leading a Team
      • 4 Essential Roles of Leadership
      • Building Business Acumen
      • Find Out Why: Successful Innovation
      • Multipliers: How the Best Leaders Ignite Everyone’s Intelligence
      • Unconscious Bias
      • First Level Leaders
    • Build a Culture of Trust
      • Leading at the Speed of Trust
      • Speed of Trust Foundations
    • Improve Productivity
      • 5 Choices to Extraordinary Productivity
      • Project Management Essentials
      • Meeting Advantage
      • Presentation Advantage
    • Execute Strategies
      • 4 Disciplines of Execution
    • Create Customer Loyalty
      • Leading Customer Loyalty
    • Increase Sales Performance
      • Filling Your Pipeline
      • Qualifying Opportunities
      • Closing the Sale
    • Enable Educational Organisations
      • The Leader in Me (P-12)
    • Access to World Class Content
  • Events & Workshops
    • Webcast Series
    • Public Workshops
    • AAP Administrator Orientation Webinars
  • Resources
    • News and Updates
    • Free Tool and Guides
    • Case Studies
    • Videos
    • Solution Brochures
    • FranklinCovey Consultants
    • Mission Builder: Create Your Personal Mission Statement
    • 360-Degree Assessments for Personal Development
  • Contact
    • Contact Us
    • Request a Meeting
    • Subscribe to Our Mailing List
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Leading Customer Loyalty™

Engage Your Team to Win the Heart of Every Customer

Leading Customer Loyalty™

Employee loyalty comes first, then customer loyalty.

Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.

Employees who are enthusiastic promoters inspire customers.

More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn’t happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.

Build Customer Loyalty

True customer satisfaction comes from their interactions with your frontline employees. Using the bottom-up approach to leadership, team members express trust and admiration for their organisation, which resonates through every outstanding customer experience.

How Your Front-line Employees
Can Delight More Customers

Get in Touch!

“Treat your employees exactly as you want them to treat your best customers.”.

-Dr. Stephen R. Covey

Training in Leading Customer Loyalty

Leading Customer Loyalty: Course Details

How Will You Benefit?

Learn the principles and practices needed to win the hearts of employees and your customers.

    • Make genuine human connections.
    • Listen and communicate with empathy.
    • Discover the real “job to be done” for customers and employees.
    • Follow up to learn how to improve and resolve concerns.
    • Give and receive feedback that builds people up.
    • Inspire the team to share their best thinking and ideas.
    • Run effective loyalty team huddles.
Download the Overview

You may also be interested in:

    • Helping Clients Succeed®: Filling Your Pipeline
    • Helping Clients Succeed®: Qualifying Opportunities
    • Helping Clients Succeed®: Closing the Sale
    • Presentation Advantage®
    • The 5 Choices to Extraordinary Productivity®
    • The 7 Habits of Highly Effective People®
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    • What We Do
      • Develop Your Leaders
        • NEW! Lead Through Change
        • 7 Habits of Highly Effective People
          • 7 Habits of Highly Effective People
          • 7 Habits Foundations
          • 7 Habits for Managers
          • 7 Habits Leader Implementation
        • 6 Critical Practices for Leading a Team
        • 4 Essential Roles of Leadership
        • Building Business Acumen
        • Find Out Why: Successful Innovation
        • Multipliers: How the Best Leaders Ignite Everyone’s Intelligence
        • Unconscious Bias
        • First Level Leaders
      • Build a Culture of Trust
        • Leading at the Speed of Trust
        • Speed of Trust Foundations
      • Improve Productivity
        • 5 Choices to Extraordinary Productivity
        • Project Management Essentials
        • Meeting Advantage
        • Presentation Advantage
      • Execute Strategies
        • 4 Disciplines of Execution
      • Create Customer Loyalty
        • Leading Customer Loyalty
      • Increase Sales Performance
        • Filling Your Pipeline
        • Qualifying Opportunities
        • Closing the Sale
      • Enable Educational Organisations
        • The Leader in Me (P-12)
      • Access to World Class Content
    • Events & Workshops
      • Webcast Series
      • Public Workshops
      • AAP Administrator Orientation Webinars
    • Resources
      • News and Updates
      • Free Tool and Guides
      • Case Studies
      • Videos
      • Solution Brochures
      • FranklinCovey Consultants
      • Mission Builder: Create Your Personal Mission Statement
      • 360-Degree Assessments for Personal Development
    • Contact
      • Contact Us
      • Request a Meeting
      • Subscribe to Our Mailing List
      • About Us
      • Careers
      • Unsubscribe