We developed customer loyalty training because 70% of a great customer experience comes down to the behaviour of frontline employees.
Loyalty leaders use superior service as a competitive advantage to keep customers coming back, which directly impacts an organisation’s financial, brand, and social success.
Are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the organisation?
We help leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment.