As a manager, you’re supposed to be in charge, but of what? Shifting company strategy, markets changing with the wind, unclear priorities from your manager, even a direct report who may or may not be happy with her role in the long run. Ambiguity is everywhere at work. Here’s the tough truth for managers: You’ll […]
It’s only fair that you manage your remote direct reports the same way you do those who are co-located, right? Actually, that would be unfair. Remotes’ situation is different — and you’ll need a different approach in order to help them thrive. In most cases, you’ll need to work extra hard on your management fundamentals (like […]
Mississippi Power, a subsidiary of Southern Company, needed to prepare for wholesale change. Deregulation of their industry was causing drastic changes in the way they served their customers. See how they incorporate The 7 Habits of Highly Effective People® to build a culture of leadership and effectiveness throughout the organisation.
Employee productivity is always top of mind for organisations. It is even more so in times of change and uncertainty. Productivity expert Kory Kogon shares how to manage your productivity by rewiring your brain for focus, intentionality, and engagement. Guest Bio: Kory is FranklinCovey’s Global Productivity Practice Leader and the Managing Director of the FranklinCovey […]
Frito Lay achieves changes in human behaviour with The Speed of Trust.
While you’re stressing out about whether your remote is working — Why hasn’t she sent an update? Why isn’t she on chat? —your remote could be stressing out about whether you trust that she’s working. And ironically, these doubts could be taking up precious time and mental space for both of you. Instead of letting your worry […]
The hardest thing a leader will ever do is drive a strategy or plan that requires a change in human behaviour. It’s even more difficult in turbulent times. Learn key behaviours that enable leaders and organisations to execute on their Wildly Important Goals®.
The key to a total quality company is a total quality person who knows how to program and use a compass. I’ve always liked the expression, “If it’s going to be, it’s up to me.” In reality, you and me are the keys to total quality. It’s what I call an inside-out approach to quality, […]
By Shawn Moon To interact effectively with customers, you must first understand them. Unfortunately, few people are skilled or trained to listen in a way that promotes connection and confidence. Too often, customers can see through ineffective listening and feel manipulated, ultimately holding in reserve their loyalty. When we fail to listen properly, the environment […]
When we surveyed more than 300 direct reports, they revealed six effective ways that managers build trust. But what about manager behaviours that break trust — in some cases instantly and irreparably? Here we share three trust-destroying acts that have such a big impact, according to direct reports, that managers may never recover from them. […]